Cancellations and Refunds Policy
For any registration purchased prior to May 29th, 2020, conference registration cancellations and refund requests received by email to ISAAC International (conference2020@isaac-online.org) prior to 5:00 pm (ET) on May 29th, 2020 will be processed in full. For any registration purchased after May 29th but still during 2020, the final date to cancel and receive a refund will be December 31st, 2020. For registrations purchased during 2021, the final date to cancel and receive a refund will be May 28th, 2021. For the December 31st, 2020 and May 28th, 2021 deadline dates, refunds are subject to a CAD $100 (plus HST) withholding charge.


After May 28th, 2021, no refunds can be provided for cancellations.


Conference attendees are encouraged to ensure that they have trip interruption and/or cancellation insurance in place prior to registering, which may be available or already in place with your existing credit card. Please check directly with your credit card company and/or bank. 


Our online systems also require registrants to confirm their acceptance of this policy as a pre-condition for registration payment.